Southside Credit Union is committed to providing timely, courteous, and effective support to every member. This Support Policy explains how to reach us, what to expect, and how we handle account and service issues.
You can contact our member support team by phone, email, or by visiting a branch in person during business hours. Live chat support is also available through your online banking dashboard for urgent account questions.
If you notice unauthorized transactions or suspect fraudulent activity on your account, contact us immediately. We will freeze the affected account, investigate the activity, and work with you to restore your funds in accordance with applicable regulations.
If your issue is not resolved to your satisfaction by our first-line support team, you may request escalation to a branch manager or our member relations department for further review.
Southside Credit Union strives to make our services accessible to all members, including those with disabilities. Please let us know if you require accommodations when contacting support or visiting a branch.
